At WHITE HOUSE FINE ART PUBLISHERS, we are committed to your complete satisfaction with every purchase. If your order does not live up to your expectations or you receive a defective product, we encourage you to contact our dedicated Customer Support team right away.
For eligible items, you can return unused and unopened products that were purchased directly from us within 30 days of receipt. Upon approval, we will issue a full refund minus the original shipping costs, though you will be responsible for covering the return shipping expenses. Once the returned item reaches our warehouse, we will process the refund to your original payment method as quickly as possible. However, please keep in mind that refunds typically take 2 to 3 weeks to appear on your account, depending on your payment provider's processing times.
Before initiating a return, it's essential to confirm that your order qualifies for our policy.
This includes ensuring the product is unused, unopened, and not marked as a final sale item. Returns are only accepted for items bought directly from WHITE HOUSE FINE ART PUBLISHERS, and the 30-day window starts from the date of receipt. By adhering to these guidelines, you can help streamline the process and avoid any potential issues.
To begin the return process, first verify that your order meets the necessary criteria as outlined. Once confirmed, reach out to our Customer Support team at
info.whitehousefap@gmail.com or whitehouse.fap@gmail.com
Our team will guide you through the next steps and provide a return authorization, which is required to proceed. This authorization will include detailed instructions for packaging and shipping your item back to us, ensuring a smooth and efficient experience